How to lose a customer
David Strom titled his piece
Taking ownership of the customer, but the story clearly shows how HP lost a whole family with cruddy tech support. Although I have found that Dell's tech support ain't what it used to be, it sure is better than anything I have heard about HP/Compaq. I still say the acquisition of Compaq will be the death of HP's reputation.
Posted by lookit at March 12, 2004 12:48 PM